Your ERP records the order. It does not record the conversation, the dispute, or the three late deliveries nobody wrote down. Vikri keeps the full timeline so you can see patterns and act on them.
Your ERP captures the order and the payment. It does not capture the conversation between your internal customer and the supplier's fulfilment team. It does not capture the delivery dispute that got resolved over WhatsApp. It does not capture the three times a shipment was late and nobody wrote it down. Vikri keeps a full timeline of every message, update, issue, and resolution inside the transaction. The complete picture is already there when you need it.
When every transaction has a shared record, patterns become visible. A supplier that consistently delivers late. An internal team that keeps raising issues with the same product category. A fulfilment thread that escalates every time a specific buyer is involved. Vikri surfaces these patterns so you can act on them before a good supplier quietly stops prioritizing your account, or before an internal customer loses confidence in procurement entirely.
After a transaction closes, buyers and suppliers can record structured feedback directly in Vikri. It is not a one-sided scorecard. Both sides contribute to the record. If a supplier wants to respond to a performance note, they can. If an internal customer raised an issue that turned out to be their own process failure, that context is captured too. The goal is not to assign blame. It is to have enough of the real story to actually improve the relationship.
Each role has its own dedicated page. Pick a role to see exactly what Vikri does for them.
Full process visibility from requisition to delivery
RFQs, quotes, evaluation, and award in one workspace
Submit requests and track them all the way through
Review, question, and approve without meetings
Structured supplier vetting with AI-assisted review
The full picture of what happened on both sides
Are you a supplier? See how Vikri works for supplier teams →
"Sometimes it's port congestion, sometimes it's supplier issues, sometimes it's just chaos behind the scenes. I've caught myself using the same explanations on repeat even when the real reason is more complicated."
Everything performance management teams ask before getting started.
Tell us about your team and we will follow up within one business day. Book a demo or ask anything about tracking, patterns, and supplier feedback.