360° feedback that strengthens supplier relationships.
Vikri.IO turns supplier performance reviews into a proactive cycle — reducing attrition and keeping partnerships healthy and transparent.
360° Feedback That Reduces Vendor Attrition and Strengthens Relationships
Performance management is about partnership, not punishment.
Vikri.IO’s Performance Module captures every transaction, interaction, and review across both sides of procurement—creating a 360° performance ecosystem that promotes transparency, continuous improvement, and healthier supplier relationships.
By turning every stakeholder’s experience into actionable feedback, organizations can identify issues early, prevent friction, and reduce vendor attrition.
Continuous Data Capture — Performance Built from Real Activity
Every quotation, message, order update, and delivery within Vikri automatically contributes to the performance record.
The system logs responsiveness, delivery reliability, documentation accuracy, and communication quality—producing an objective data foundation for every evaluation.
No separate surveys, no disconnected scoring spreadsheets—just live, ongoing insights built into normal workflow.
360° Stakeholder Feedback — A Complete View of Every Relationship
Procurement involves many touchpoints, and Vikri captures them all.
On the buyer side, procurement officers, requisitioners, management approvers, and oversight reviewers (IT, audit, compliance) can rate and comment after each completed activity.
On the supplier side, sales, technical, and operations staff can also rate their experience with the buyer—clarity of requirements, timeliness of communication, and collaboration quality.
This 360° feedback loop builds a complete, multi-perspective view of performance that reflects how both parties actually experience the relationship.
Proactive Relationship Management — Prevent Problems Before They Escalate
Because feedback happens continuously, emerging issues don’t get buried—they’re surfaced early.
Declining responsiveness, unclear communication, or quality issues are flagged while the relationship is still active, allowing both sides to act before friction turns into failure.
This proactive visibility enables procurement teams and suppliers to resolve problems collaboratively, preventing contract churn and reducing vendor attrition.
Transparent Scoring and Comment Framework — Fair and Traceable
Ratings and comments are attached to specific transactions, giving full traceability of context.
Vikri aggregates and weights these scores according to configurable criteria—speed, reliability, communication, and documentation quality—ensuring evaluations remain fair and data-driven.
Every participant sees how the scores were formed, creating trust and buy-in across the ecosystem.
Collaborative Improvement — Turning Feedback into Action
Each feedback entry can trigger a corrective action or discussion thread.
Suppliers can reply, add clarifications, or upload proof of resolution, while buyers can acknowledge and close the loop.
This transforms performance management from a retrospective review into an ongoing dialogue—one that strengthens understanding, accountability, and partnership.
Multi-Period Analysis — See Progress Over Time
Vikri tracks supplier and buyer performance trends over time—by project, month, or quarter.
Organizations can identify improvement, recognize reliability, and reward consistency, while suppliers can showcase positive trajectories backed by verifiable data.
This transparency builds trust and incentivizes sustained collaboration rather than short-term compliance.
Built for Every Stakeholder
For Buyers
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Capture both quantitative data and qualitative feedback from every stakeholder.
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Detect relationship issues early and intervene before they affect delivery or partnership.
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Strengthen vendor retention through transparent, continuous engagement.
For Suppliers
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View buyer feedback and respond constructively within the same system.
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Provide feedback on collaboration and communication quality to create balanced visibility.
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Use performance trends to demonstrate reliability and strengthen client trust.
For Management and Oversight
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See holistic, 360° performance summaries across all vendors and buyers.
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Verify that evaluations are objective and supported by data.
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Use feedback patterns to refine procurement strategy and vendor governance.
Frequently Asked Questions
What is the Performance Management module in Vikri.IO? Vikri.IO’s Performance Management module allows both buyers and suppliers to evaluate performance after every transaction. It collects structured feedback from all stakeholders to create a complete, 360° view of how suppliers and procurement teams are performing over time.
How does 360° supplier feedback work? After each order or project, every participant — buyers, approvers, internal users, and suppliers — can rate and comment on key metrics such as timeliness, accuracy, responsiveness, and quality. The system consolidates all feedback into a balanced performance profile visible to both sides.
How does it help reduce supplier attrition? By collecting continuous feedback, Vikri.IO helps detect issues early before they escalate into disputes or disengagement. Suppliers see clear, data-backed feedback and can respond or improve quickly, while buyers gain visibility into potential risks or declining performance trends.
Can suppliers rate buyers too? Yes. Performance management is mutual. Suppliers can provide feedback on communication, process clarity, and payment timelines. This builds transparency and fosters stronger, more cooperative buyer–supplier relationships.
What kind of metrics does Vikri.IO track? The system can track delivery timeliness, accuracy of documentation, product or service quality, responsiveness, and compliance to agreed terms. Organizations can also define custom KPIs aligned with their procurement policies or industry standards.
Does Vikri.IO analyze performance trends over time? Yes. Vikri.IO aggregates ratings and feedback into dashboards that show trends by supplier, category, or project. Procurement teams can use these insights to identify top-performing vendors or areas needing improvement.
How does Vikri.IO ensure fairness and consistency in ratings? The platform enforces standardized evaluation criteria and requires justification for low or high ratings. Multiple reviewers contribute, reducing bias and ensuring decisions are based on complete information.
How does this differ from traditional supplier scorecards? Unlike static spreadsheets, Vikri.IO’s system updates dynamically after every transaction, incorporates 360° input, and links directly with order and quotation data. This makes performance management proactive, data-driven, and continuously improving rather than reactive or periodic.
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