Dedicated support for when operations can’t pause.
Mission-critical procurement deserves dedicated guidance. Our Hypercare tiers deliver high-touch support during launches, integrations, or migrations.
Excellent service, there when you need it most
Every Vikri.IO customer has access to reliable, responsive support — including ticket-based assistance, troubleshooting, and guidance to keep operations running smoothly. But for organizations where procurement is mission-critical and disruption carries real cost, Hypercare offers an additional layer of assurance.
It’s designed for the moments when change introduces risk — and you want someone dedicated to guiding your team through it.
Hypercare for critical operations
Hypercare is a structured, high-touch support tier for organizations that require added attention during key transitions. It provides continuous coordination, faster escalation, and proactive oversight during periods of change to ensure stability and confidence across your procurement operations.
You might need Hypercare when:
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You’re deploying Vikri.IO for the first time across multiple teams.
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You’re integrating Vikri.IO with existing ERP, logistics, or financial systems.
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You’re migrating to new platforms and need Vikri.IO as a stabilizing fallback.
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You’re changing procurement processes, approval routes, or organizational structure.
Hypercare is not just about resolving issues — it’s about managing transition with control, visibility, and assurance.
What Hypercare includes
Hypercare gives your organization dedicated support coverage tailored to your operational demands. Depending on your chosen tier, service may include:
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Assigned success and technical leads for direct coordination.
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Active monitoring of integrations, performance, and key workflows.
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Faster escalation and guided resolution when incidents occur.
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Regular process and performance reviews during early operations.
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Targeted user or supplier training sessions to reinforce adoption.
We don’t promise zero disruptions — but when issues arise, you’ll have experts already familiar with your environment, ready to help you through them immediately.
Tiered coverage that fits your organization
Hypercare is offered in multiple tiers that align with the intensity and duration of your transition.
Some organizations choose full coverage during launch or system migration, then scale down once operations stabilize. Others maintain an ongoing tier for complex, multi-team environments.
Each plan provides the same assurance: fast response, clear communication, and consistent accountability.
Typical stages include:
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Launch: full, continuous support coverage.
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Stabilization: focused oversight as operations settle.
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Ongoing: sustained support with escalation access and reviews.
Continuous confidence after Hypercare
When the high-touch phase concludes, your environment transitions into standard support — reliable, steady assistance for everyday operations. You retain access to the same knowledge base, documentation, and expert network to ensure nothing is lost in the process.
Why organizations choose Hypercare
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Dedicated guidance during rollout, migration, and major transitions.
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Added assurance for mission-critical procurement operations.
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Proactive communication and early issue detection.
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Flexible tiers that match project scale and complexity.
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Smoother stabilization and faster user confidence.
Frequently Asked Questions
What is included in Vikri.IO’s Application Support? All Vikri.IO customers receive standard support after deployment. This includes ticket-based issue tracking, system guidance, and access to product updates. Support ensures your team always has help for operational or technical questions during daily use.
What is Hypercare and how is it different from standard support? Hypercare is a high-touch support tier designed for mission-critical operations or major transitions. While standard support handles tickets and inquiries, Hypercare provides dedicated specialists who actively monitor performance, guide users, and respond quickly during sensitive phases such as launches, migrations, or integrations.
When should we consider adding Hypercare? Hypercare is ideal when your organization is: • Deploying Vikri.IO across multiple teams or departments • Integrating with ERP, logistics, or finance systems • Migrating data or replacing legacy tools • Undergoing process or organizational changes It gives you direct access to experts who ensure the transition goes smoothly and risk is minimized.
How long does the Hypercare period last? The duration depends on your project scale. Some clients use Hypercare for the first few weeks after launch, while larger enterprises may extend it through full system stabilization. When the transition is complete, you can downgrade to standard support or retain partial coverage for continued assurance.
Does Hypercare include training or on-site assistance? Yes. Hypercare can include customized training sessions, live monitoring, and real-time guidance during rollout. Our specialists work closely with your teams to address issues as they appear — keeping adoption on track and minimizing disruption.
How does Vikri.IO ensure support quality? Every support request is logged, tracked, and prioritized by severity. Clients receive regular status updates, and feedback from Hypercare engagements is reviewed internally to improve future deployments and documentation.
Can Hypercare assist with integration-related adjustments? Yes. During system integration or process changes, Hypercare ensures new connections or workflows operate correctly. Our team coordinates with your IT and procurement staff.
What happens after Hypercare ends? When the Hypercare period concludes, your system continues under standard Application Support. Administrators retain documentation from the Hypercare phase, and your team benefits from a mature, stable environment with reduced support dependency.
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